Introduction

These Terms and Conditions govern your use of the Metricsilo website (“Site”) and all services offered by Metricsilo, including design, branding, illustration, packaging, digital graphics, and related creative services. By accessing or using our Site or services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Site and services immediately.

Use of Our Services

You agree to use our services only for lawful purposes and in accordance with all applicable California, U.S. federal, and international laws. You are responsible for ensuring that all content, instructions, and materials you provide to Metricsilo do not violate any copyrights, trademarks, privacy rights, or third-party protections. Metricsilo reserves the right to refuse service if provided content appears illegal, harmful, or violates our standards.

Intellectual Property Rights

All designs, graphics, illustrations, UI/UX layouts, packaging concepts, and creative assets produced by Metricsilo remain the intellectual property of Metricsilo unless otherwise stated in writing. Upon final payment, you receive usage rights for the specific project deliverables. However, original project files (such as source files, working files, or raw data) remain the property of Metricsilo unless explicitly purchased. You may not resell, redistribute, or claim authorship of our work without permission.

Client Responsibilities

Clients are responsible for providing accurate information, brand guidelines, instructions, and necessary materials required to complete the project. Delays caused by missing or incorrect information are not the responsibility of Metricsilo. The client must review deliverables promptly and provide clear feedback. Once a design is approved, Metricsilo is not liable for any errors, inaccuracies, or issues identified later.

Revisions and Delivery

Revisions are provided according to the specific plan or service package selected. Excessive revisions, additional requests, or changes outside the original project scope may result in extra charges. Delivery timelines are estimates and may vary based on workload, client responsiveness, and project complexity. Metricsilo aims to deliver work promptly but does not guarantee exact delivery dates unless agreed in writing.

Payments and Refunds

All payments must be completed before project initiation unless otherwise stated. Due to the digital and custom nature of design services, all payments are final and non-refundable. If a client cancels a project after work has begun, no refunds will be issued. Metricsilo may pause or suspend work on any project if payments are incomplete or overdue.

Limitation of Liability

Metricsilo is not liable for any losses, damages, or issues arising from the use of our designs, including but not limited to printing errors, misuse by third parties, marketing performance, or technical implementation by developers. Our responsibility is limited to delivering the agreed creative assets. Metricsilo will not be liable for any indirect, incidental, or consequential damages under any circumstances.

Third-Party Tools and External Platforms

Our designs may integrate with third-party tools, fonts, software, or platforms. Metricsilo is not responsible for licensing, compatibility issues, or restrictions placed by external providers. The client must ensure proper permissions and licenses for any third-party elements they request us to use or include.

Privacy and Data Protection

Metricsilo respects your privacy and protects your information according to California privacy laws, including the California Consumer Privacy Act (CCPA). Any personal information shared with us will be used strictly for project communication, invoicing, and service delivery. We do not sell, share, or distribute client data to third parties except when required by law.

Termination of Services

Metricsilo reserves the right to terminate or refuse services at any time if the client violates these Terms, engages in abusive behavior, requests illegal content, or fails to make payments. Upon termination, the client must stop using any draft or unlicensed design files immediately.

Changes to Terms

Metricsilo may update or modify these Terms and Conditions at any time without prior notice. Continued use of the Site or services after changes are posted will constitute acceptance of the updated Terms. Clients are encouraged to review this page periodically to stay informed.

Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from our services or website will be handled exclusively in California courts.

Contact Information

For questions, concerns, or requests related to these Terms and Conditions, you may contact us at:
Email: contact@metricsilo.site